Hey there, fabulous shopper! At Dramwears, we’re all about making your online shopping experience the best ever. We want you to fall head over heels in love with your purchase. But hey, we get it, sometimes things don’t work out exactly as planned. Don’t worry, we’ve got your back!
SHIPPING
We like to take our time crafting the perfect whiskey shirts just for you! Our shirts are created on-demand, so please sit back and relax for 1-3 business days while we process and dispatch your order. We promise it’ll be worth the wait!
Once we send out your goods, they’ll be whisked away by our trusty partner, Australia Post. We’ll make sure to notify you with a super exciting shipment confirmation email. Inside, you’ll find a tracking number as special as your order.
Now, depending on what you’ve ordered, get ready for some tracking number extravaganza! We may dispatch your items from multiple warehouses, so don’t be surprised if you receive multiple emails with unique tracking numbers. It’s like a little game of hide-and-seek, but with awesome shirts.
For our metro area friends, you can expect your package to arrive in 3-4 days. Cheers to speedy delivery! But hey, if you’re in a more remote area, please be patient with us. It may take a few extra days for your order to reach you. We don’t want you to feel left out.
Oh, and let’s not forget about those peak periods. During times of promotions, public holidays, or even the day after a public holiday (we like to keep the party going), things may get a bit busier. Dispatch and delivery times might play a little hide-and-seek too. So, keep in mind that during those exciting moments, things could take a bit longer than usual.
If it’s been 10 days and your order hasn’t arrived yet, don’t worry! Reach out to us, and we’ll jump right in to assist you. We’re here to make sure you have a smooth and enjoyable shopping experience.
Now, sit back, sip some whiskey, and let us take care of getting your awesome shirts to you. If you have any other questions or need a refill on fun, feel free to reach out. Cheers!
RETURNS
If for any reason you’re not completely satisfied with your online order, no worries! We’ll gladly give you a refund for your item/s. However, we’re sorry to say that we can’t do exchanges through our online store. If you want a different size or color, you’ll need to place a new order. But don’t fret, we’ll automatically refund your returned items.
Oh, and here’s a little tip: please don’t ship your item back to the address on the shipping label. Instead, reach out to us at hello@dramwears.com.au (or simply reply to your original purchase email). We’ll handle the return and refund process like the champs we are. Just remember, the cost for return postage will be on you, lovely customer.
Now, let’s talk fashion rules. To be eligible for a refund, all apparel must be in its original, untouched condition. That means it should be unwashed, unworn, and still rocking its original tags and packaging. But don’t worry, you can totally try it on to see if it fits like a glove!
You have 14 days from the date of delivery to make a return. After that, we won’t be able to accept it. So be sure to rock that new outfit and make your decision within that timeframe!
Once we receive and review your returned item/s, we’ll be overjoyed to credit your original method of payment. Keep in mind that refunds can only be credited back to the account you used for the initial purchase. We’ll process the refund as soon as we’ve received and inspected the items. Just be patient and give us 5-7 working days from the day you send the item back for your account to get its well-deserved credit.
Once we’ve received your order and processed the refund, our superstar customer care team will send you an email. Stay tuned for that glorious notification!
Now, let’s talk about the no-nos. If an item has been worn, damaged, or altered from its original state, we won’t be able to exchange or refund it. Sadly, we’ll have to send it back to you. Let’s keep things fabulous and fresh, okay?
That’s it, my stylish friend! Remember, you have 14 days from delivery to make your return, so don’t wait too long. If you have any other questions or need assistance, don’t hesitate to reach out. We’re here to make your shopping experience as fun and fabulous as possible!
EXCEPTIONS
There are a few items we sell that are not eligible for refunds:
- Gift Cards
- Items on special/discount
- Artwork
